Core Product Knowledge

Bench Testing

Explains the process of bench testing

Why bench testing is important

How to check to make sure everything is received

What to do if you’re missing or things aren’t working at the bench

Local Network Setup

Explaining first steps on job site - plugging in NVR

How to get access to the NVR via web interface

DHCP, local UI, etc

SCW Camera Tools

SCW Web Interface

Quick Overview of SCW’s web interface

Plugin Information

Remote Access

When to call SCW Support

Port Forwarding information

Star4Live setup and information

SCW Go

Basic overview

How to add DDNS / Port forwarded device

How to add Star4Live Device

Ubiquiti Basics

What to look for

Line of Sight

SCW Support Success

Equipment Needs (Laptop requirements, why you bring this, etc)

When you should call support

Your interactions with the customer

Support / RMA Policy

Third Party Cameras

SCW Core Settings

Naming Cameras

Recording Schedule

WDR

Monthly Webinar

Introduce and highlight SCW (5 minutes)

SCW News (New products, etc, 5 minutes)

Tip of the Month (basic, but useful info for 5 minutes)

Q&A - Both live and sent in questions