Core Product Knowledge
Bench Testing
Explains the process of bench testing
Why bench testing is important
How to check to make sure everything is received
What to do if you’re missing or things aren’t working at the bench
Local Network Setup
Explaining first steps on job site - plugging in NVR
How to get access to the NVR via web interface
DHCP, local UI, etc
SCW Camera Tools
SCW Web Interface
Quick Overview of SCW’s web interface
Plugin Information
Remote Access
When to call SCW Support
Port Forwarding information
Star4Live setup and information
SCW Go
Basic overview
How to add DDNS / Port forwarded device
How to add Star4Live Device
Ubiquiti Basics
What to look for
Line of Sight
SCW Support Success
Equipment Needs (Laptop requirements, why you bring this, etc)
When you should call support
Your interactions with the customer
Support / RMA Policy
Third Party Cameras
SCW Core Settings
Naming Cameras
Recording Schedule
WDR
Monthly Webinar
Introduce and highlight SCW (5 minutes)
SCW News (New products, etc, 5 minutes)
Tip of the Month (basic, but useful info for 5 minutes)
Q&A - Both live and sent in questions
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