Course Outline
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Paperwork & Procedures
Site Visit Expectations
Project Documentation Expectations
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Core Product Knowledge
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Bench Testing
Explains the process of bench testing
Why bench testing is important
How to check to make sure everything is received
What to do if you’re missing or things aren’t working at the bench
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Local Network Setup
Explaining first steps on job site - plugging in NVR
How to get access to the NVR via web interface
DHCP, local UI, etc
SCW Camera Tools
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SCW Web Interface
Quick Overview of SCW’s web interface
Plugin Information
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Remote Access
When to call SCW Support
Port Forwarding information
Star4Live setup and information
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SCW Go
Basic overview
How to add DDNS / Port forwarded device
How to add Star4Live Device
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Ubiquiti Basics
What to look for
Line of Sight
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SCW Support Success
Equipment Needs (Laptop requirements, why you bring this, etc)
When you should call support
Your interactions with the customer
Support / RMA Policy
Third Party Cameras
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SCW Core Settings
Naming Cameras
Recording Schedule
WDR
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Monthly Webinar
Introduce and highlight SCW (5 minutes)
SCW News (New products, etc, 5 minutes)
Tip of the Month (basic, but useful info for 5 minutes)
Q&A - Both live and sent in questions
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