This guide aims to instruct technicians on how to complete a camera system installation for SCW. Following these instructions will deliver a fully completed camera system installation, including software setup and customer training.
\uD83D\uDCD8 Step-by-Step Instructions on Completing a Camera System Installation for SCW.
Verifying Equipment Shipped/ Bench Test Equipment: Whether the equipment was shipped directly to site or to the technician, it is important to go through boxes and make sure that the products you have match the packing slip and the Scope of Work Document from the work order. Once you have verified that all the equipment is accounted for, it is time to Bench Test.
Bench testing is the process of testing equipment prior to being installed and it reduces the amount of troubleshooting you may have at a job site if issues arise. Simply power on the recorder and plug in each camera using pre-made patch cables. If the cameras are discoverable from the NVR or your laptop, then you have confirmed the equipment is functional. Remember, bench testing does not necessarily have to take place at the job site. If you are in possession of the cameras before the installation starts, you can perform this step before you set foot on the job site.
NVR Setup and Provisioning: The NVR is the single most important component of the system. For SCW camera system installations, we prefer installing the NVR and head-end equipment first. Setting up the NVR first allows access to the mobile app and can aid in aiming cameras. It can also allow SCW Technical Support to setup remote access while you complete other tasks. Once the NVR has been installed in the agreed upon space (Shelf, Network Cabinet, Server Rack, Vertical Wall Mount, etc.), connect to the network, and power on. Give SCW Technical Support a call at (828) 352-2242 and let them know that you are completing an install for our Project Management Team. You will need to have your laptop powered on and connected to the same network as the recorder so our Tech Support agents will be able to remote in and complete the NVR’s provisioning.
Have SCW Tech Support walk you through the steps of adding a camera to the NVR. This will aid in adding and aiming each camera as you install.
Have SCW Tech Support take you to the QR Code Page for adding the NVR to the Software via P2P. A photo of the QR Code will need to be uploaded to the work order for the installation to be considered complete.
Setting up your IDF’s: Some sites will require additional switches or other network equipment to transmit a signal from the cameras back to the NVR. These locations will have been agreed upon prior to the start of the installation and will ensure no cable segments exceed 700ft. Whether it be network switches or Ubiquiti wireless antennas, it is important to install this equipment next. Network switches will require a cable run back to the head-end equipment or the NVR. For more information on Ubiquiti antenna setup, follow their installation guide and visit https://scw.atlassian.net/l/cp/EdeRDCUX.
Cabling and Camera Installation: Once all of your network equipment is in place, you can move on to cabling and installing the cameras based on the sitemap that has been provided.
Use best practices to route, support, and protect cabling.
Use the correct cable type for each section of the site (Riser, Plenum, Outdoor/ Direct Burial).
Mount all cameras using the electrical mounting box provided specific to each camera model. Make sure that any areas susceptible to water damage are sealed.
Refer to our website for more information on cabling/ camera installation: Guides on How to Install Security & CCTV Cameras | SCW (getscw.com).
Since you have installed and provisioned the NVR first, you can now use the SCW Go Mobile App to aim cameras as you install them. Simply plug the camera in using its designated port on the NVR or network switch, add the newly installed camera to the system, and aim the camera using the App on your phone. This will save you the time of re-visiting each camera once they have all been installed.
Setting up Remote Viewing Software: During your introduction to the POC, you should have agreed on a time to set up their devices with SCW’s Remote Viewing Software. You will be responsible for making sure their PCs are set up with SCW ViewStation and their phone/tablet is set up with SCW Go.
SCW Technical Support will be available to assist in setting up the POC’s devices. It is important that you make sure this step has been completed before you try to close out the work order. SCW will not consider any install to be complete until the client has been set up with Remote Viewing Software.
For additional training on SCW’s Remote Viewing Software, have the POC reach out to SCW Technical Support at (828)352-2242.
If necessary, the Project Manager can coordinate a training session with SCW Technical Support and the POC.
View Approval Form: The View Approval Form for your specific installation will have been uploaded to the work order as a Required Closeout Document. Print this document prior to arriving on site. Review each camera view with the customer and have them sign off on them as you go. If the POC is not happy with a camera view, make a note and adjust its view to their liking. The signed and completed View Approval Form will be uploaded to the work order as a Required Closeout Document. It is necessary for a completed installation.
Make sure the POC understands that service calls to adjust camera views after approval will be subject to billing at an hourly rate.
Documenting the Installation: Once every aspect of the installation has been completed, SCW requires certain photographs to be uploaded to the work order. SCW will not consider an installation to be complete until we have:
Labeled photos of each camera view from a monitor or laptop.
Labeled photo of each mounted camera.
Photo of installed NVR and additional network equipment (Ubiquiti’s, Network Switches, etc.)
Photo of the NVR’s network information page.
Photo of the QR Code from the NVR for adding to the software via P2P.
Photo of all cameras online.
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