There are several instances throughout this guide where we refer to SCW Technical Support. This page aims to instruct technicians on best practices when dealing with SCW Technical Support.SCW Technical Support:
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Call SCW Tech Support at (828)565-1205 |
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Monday- Friday, 9am-7pm EST. |
What to expect when you call Technical Support:
SCW Technical Support deals with all technical related calls for the company. From Mom-n-Pop Business systems to 100+ camera systems for major companies, schools, hotels and more!
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There are times that the phone system may ask you to leave a voicemail due to a high call volume at that time. Please leave us a message and we will return your call.
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Have this information handy before you call:
Techlink Work Order Number
Site Name
Site Address
With every Install, SCW Support will be working with multiple systems. Having the information above will help us locate your current job.
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BENCHTEST before calling.
Most common issues are with cameras. When having an issue with a camera, the first thing Support will ask:
Did you Bench-Test the camera with a pre-made patch cable?
Bench-Test Equipment - SCW Certification Course - Confluence (atlassian.net)
This helps eliminate the cable as being the issue. It will also give you a chance to look at the ethernet port to see if there is any corrosion.
We ask that this be done Bench testing must be completed before calling into Support.
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